Returns & Exchanges
At Fadna, we prioritize your health and satisfaction by offering a flexible return policy for our natural herbal teas and food products within 14 days of purchase. Due to the perishable nature of our goods, items must be unopened and in their original packaging to qualify for a full refund or exchange.
Initiate Request
Contact our customer support team via email or phone within 14 days of delivery to notify us of your intent to return or exchange a product.
Verification and Approval
Our quality assurance team will review your request and provide a Return Authorization Number along with the specific shipping instructions for your region.
Secure Packaging
Carefully pack the unopened Fadna products in their original box to ensure they are not damaged during transit back to our distribution center.
Refund Processing
Once we receive and inspect the returned items, we will process your refund or dispatch your replacement product within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing